How to cancel a TRT subscription

Cancellation steps, notice periods and refund terms for 16 US telehealth TRT providers, from their own terms. Most of what people get charged after canceling comes down to two things: the notice period, and what was prepaid.

Provider	Where to cancel	Notice needed	Refunds
Cancel PeterMD	Email PeterMD to cancel. Its policy says cancellation is by email; the address is on its contact page...	At least 48 hours before the renewal processing date	All purchases are final once medication is received. Damaged or defective items may be replaced, not refunded, if you email a photo and...
Cancel TMates	TMates says you can cancel anytime; its terms say you can end your account by emailing TMates.	None stated	Full refund before the medical team reviews your history, or if you don't qualify. No refund once you qualify and a prescription has...
Cancel MangoRx	Log in to your MangoRx account and open the Subscriptions tab to cancel.	Cancel at least 48 hours before renewal	All sales are final. If you don't qualify for treatment, the order is cancelled and refunded in full.
Cancel Maximus	Log in at app.maximustribe.com and turn off auto-renewal in your dashboard.	None stated	Shipped medication isn't refundable, and neither are consultation or lab fees. Damaged or defective orders are replaced if you contact...
Cancel Henry Meds	Cancel from your account page in the Henry patient portal (app.henrymeds.com).	None stated	Covered by Henry's Refunds, Returns and Replacements Policy; the TRT page doesn't summarize it.
Cancel PrescribedRX	Log in at patient.prescribedrx.com, open the Profile tab and select Cancel Plan.	None stated	Covered by PrescribedRX's refund policy, which the cancellation page doesn't summarize.
Cancel Feel30	Email [email protected] with your name and the email address on your account, or contact your...	At least 72 hours before your next billing date	Medication sales are final. Lab-only purchases aren't refundable once scheduled or performed.
Cancel Hone Health	Hone's help center says you can cancel the membership at any time, but it doesn't say where in the app to do it.	None stated	If the physician decides after the first consultation that treatment isn't appropriate, Hone refunds the $135 initial membership fee.
Cancel GoodLife Health	From month three onward, cancel from the member portal (app.goodlifehealth.ai).	None stated; cancellation stops billing at the next billing cycle	No pro-rated refunds for partial months. If you are not accepted into care, the $598 hold is released and not charged.
Cancel Taurus Meds	Cancel in your account settings.	None stated	Membership fees aren't refundable except where the law requires, and neither are shipped medication or blood work.
Cancel Brightmeds	Not confirmed	Not stated	Full refund if you don't qualify or your prescription isn't approved. Otherwise the terms say fees are non-refundable, in whole or in part.
Cancel Male Excel	Male Excel lists its medication plans as "No Contract, Cancel Anytime", but its pricing page doesn't say how to...	None stated	Covered by Male Excel's refund policy, which the pricing pages don't summarize.
Cancel Defy Medical	There's no membership or contract to cancel: you pay for each service when you buy it.	None stated	Medication can't be returned or refunded once dispensed. Lab orders are refundable only before the specimen is submitted; after that,...
Cancel Fountain TRT	Fountain's FAQ says you can cancel at any time but doesn't say where.	None stated	Fountain's terms say the cost of services, including medications, is final and not refundable.
Cancel Hims	In the Hims app, tap the profile icon at the top right and choose Subscriptions.	At least 48 hours before your next order date	Once the pharmacy has processed an order, Hims says it can't guarantee a refund.
Cancel Rugiet Health	Sign in to the Rugiet Member Portal and open My Prescription.	Changes must be made at least 24 hours before the order is processed	Not stated. If you aren't approved, the lab payment becomes non-expiring Rugiet store credit rather than a refund.

Read from each provider's own pages; each guide shows the date and links its source. What you're still charged after you stop